Other Questions & Comments
  • How do I contact you?

    Our Customer Service Center is open from 9am to 6pm U.S. Eastern Time Monday - Friday.

    Should you have any questions regarding your merchandise order, please call us toll-free at 877-687-4277. If you are calling from outside the United States, please call: +1 434 812 4066(distance calling rates to the U.S. apply).

    Our mailing address is as follows:

    Attn. Customer Care Department
    5391 Three Notch'd Road
    Crozet, VA 22932

    Important: Please do not mail cash, checks, or any type of billing/payment information to this address.
  • Review Guidelines

    We value your feedback. When writing your review, please follow theseguidelines:
    • Use the product before reviewing it
    • Focus on the product and provide details about why you liked or disliked the product

    We may not post your review if it contains:
    • Inappropriate language and attitude (profanity, obscenities, or spiteful comments)
    • Comments on other reviews
    • References to other products, companies and websites
    • Personal information such as email addresses, phone numbers, URLs

    We will only use your email to notify you in regards to your submission.

    Your Display Name will appear with your review. To protect your privacy, please do not use your real name.

    By posting, you give us rights to use and post your uploaded review on any media including other websites, social media sites, and other marketing materials.

    If you would like to share feedback with us about product selection, pricing, delivery or other customer service issues, please contact us directly.
  • Your sale lists that exclusions may apply. What are those exclusions?

    Exclusions typically include: Sale Items, Gift Cards, Media, Hair Creme, Bundle Items, Presales, Diecast Cars, Food Items. Other exclusions may also apply.

    Please note, exclusions are subject to change without notice. Exclusions are also noted under 'Details' at checkout for your review.
  • How do I unsubscribe from an email list?

    You can unsubscribe from the mailing list by locating the 'unsubscribe' link located at the bottom of the newsletter or promotional email. You will be removed from that mailing list within 72 hours with no further actions required.

    Should for some reason you continue to receive unwanted electronic mailings after this time, please send an email to with the email address in question and the store name email list you would like to be removed from.
  • How do I retrieve or reset my password?

    To change your password, simply sign in to the online store and click the 'Account' link in the top navigation. Options to easily update your account and password are displayed.

    If you have forgotten your password, click the 'Sign In' link in the top navigation of the web store. Under the 'Sign In' button you'll see the 'Forgot Password?' text. After you click this text you'll be asked to provide your email address in order to reset your password. Your new password will be emailed to the address you have provided after you click the 'Send Reset Email' button.

    Please note, passwords are case sensitive.
Submit a Question to:
Help Us Help You
When contacting our Customer Care team, please include the following information so we can resolve your issue as quickly as possible:
  • Your name
  • Your order number (if you have one)
  • A description of your issue
  • Your desired resolution
All inquiries are typically responded to within 48 business hours
Thank you!
We will direct your inquiry to the appropriate department and person.